Policy Information

Reservations

We suggest scheduling appointments as soon as possible to assure scheduling during your preferred time and date. Walk ins are always welcome upon availability. Weekends and evening appointments tend to fill up two weeks in advance. We strongly recommend pre-booking immediately following your appointment.

Arrival

Please check in 10 minutes prior to the start of your appointment. This will allow you plenty of time to check in, and prepare for your treatment.

Late Arrival Policy

Arriving late will simply limit the time for your service resulting in either shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We will do everything we can to accommodate you.

Cancellation Policy

We understand that things come up. As a courtesy, if you are unable to keep an appointment, we request a minimum of 24 hour notice and 72 hour notice for multiple or extensive services in order to avoid the cancellation fee of 50% of all services scheduled.

We request that appointments consisting of 2 or more series, as well as large parties, be held with a credit card or gift certificate. Please refer to our cancellation policy.

Gratuity

Gratuities are at the clients’ discretion and are appreciated by our highly qualified staff for outstanding service.

Child Safety Policy

We love our tiny clients! With that being said, for their safety & the comfort of other clients, we kindly ask that children under the age of 12 only be present in the salon setting when they are being serviced or when accompanied by an adult who is not receiving a service. We kindly request ONLY those receiving services be present in the service areas. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Your understanding is greatly appreciated.

Return Policy

We follow a strict no refund policy on both service and product. If you are not fully satisfied with a product, it must be returned with a valid receipt to the studio within 14 days of the purchase. Products may only be returned for a credit or exchange for a more suitable product. In order to ensure your visit with us was satisfactory, if you are unhappy in any way with our services provided, please advise us within 48 hours and we will do our best to accommodate you. Our service cannot be guaranteed if you alter it with at home products or if you visit another salon.

Payment Methods

Visa, MasterCard, Debit or Cash. Unfortunately, we do not accept cheques. If you will be using a Gift Certificate as your form of payment, we request that you bring it with you and present it to the reception upon checkout.

Personal Belonging Protection

There may be times during our service when products come into contact with your personal belongings. In order to ensure that these are protected, we encourage all our clients to wear the smocks provided. Because of this, we cannot be held responsible for any damages that occur during our service.

Lost or Stolen Property

To eliminate the risk of lost or stolen personal property, we advise all our customers to bring only your personal mobile phones and form of payment into the salon. We cannot be held responsible for items that are lost or stolen during your service.

Refusal of Service

Capelli reserves the right to refuse service to anyone demonstrating rude, inappropriate, or demeaning behaviour to our staff.